Help with your portal
Find the right next step for account access, onboarding and compliance questions.
Account and sign-in help
Use your organisation’s portal address to sign in. If you have forgotten your password, use the Forgot password link on that portal’s login page. For Microsoft sign-in, use the work account associated with your portal access.
Contractor and worker help
Follow the invitation link supplied by your customer. If you cannot access an invitation or are unsure which assessment to complete, contact the customer’s compliance team. They can confirm your company access and onboarding requirements.
Application and approval questions
Check your application for requested changes and provide the required responses or evidence before resubmitting. Approval decisions and organisation-specific requirements are handled by your customer’s compliance team.
Administrator help
Use Administration to manage compliance users, questionnaire configuration, portal branding, email templates, integrations and consumption. For customer-specific support, use the contact details shown in your organisation’s portal.